Privacy Policy/Personal Data

What information we collect

We collect personal information when you contact us, request a quotation, or use our services.

This may include:

Contact details such as name, address, email, and telephone number
Details relating to your move or shipment
Information you provide through quotation or booking forms
Technical information about your visit, such as IP address, browser type, pages viewed, and approximate location

How we use your information

We use your personal information only where necessary to:

Provide the services you request
Communicate with you about your enquiry or move
Send quotations, invoices, and service updates
Process payments
Respond to enquiries or complaints
Keep our website secure and prevent fraud
Meet legal and regulatory requirements

We may also use aggregated, anonymous data to understand how our website is used and to improve our services.

We do not sell or share your personal data with third parties for marketing purposes.

We do not send unsolicited marketing emails.

Legal basis for processing

We process your personal data on the following legal bases:

Contract: where processing is necessary to provide the moving services you have requested or to take steps prior to entering into a contract with you.
Legal obligation: where we are required to process your data to comply with applicable laws and regulations, including customs and tax requirements.
Legitimate interests: where processing is necessary for our legitimate business interests, such as fraud prevention, network security, and improving our services, provided these interests are not overridden by your rights.
Consent: where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications. You may withdraw consent at any time by contacting us.

Sharing your information

We only share information where necessary to deliver your move or comply with the law.

This may include:

Employees and authorised service providers
Shipping lines and transport partners
Overseas agents and customs authorities
Insurance providers
Payment processors
IT and hosting providers

All third parties who process personal data on our behalf are required to handle it securely and in accordance with applicable data protection law.

International transfers

As an international removals company, we may need to transfer personal information outside the UK to facilitate shipping, customs clearance, and delivery in your destination country. This is necessary to fulfil your contract with us. Appropriate safeguards are used to protect your data.

Without this information, shipments may be delayed or unable to proceed.

How long we keep your information

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements.

As a guide:

Customer move files and related correspondence: 7 years following completion of your move, in line with our legal and contractual obligations.
Quotation enquiries that did not proceed to a booking: up to 2 years.
Website enquiry and contact form data: up to 2 years.
Financial and invoicing records: 7 years in accordance with HMRC requirements.

Where personal data is no longer required, it is securely deleted or anonymised.

Security

We take appropriate technical and organisational measures to protect your personal information, including secure systems, access controls, and staff training. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) in accordance with our legal obligations.

Your rights

Under UK data protection law, you have the following rights in relation to your personal data:

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete personal data.
Right to erasure: you may ask us to delete your personal data where there is no longer a lawful reason for us to hold it.
Right to restriction: you may ask us to restrict the processing of your personal data in certain circumstances.
Right to data portability: you may ask us to provide your personal data in a structured, commonly used format.
Right to object: you may object to our processing of your personal data where we rely on legitimate interests as our legal basis.
Rights related to automated decision-making: you have the right not to be subject to decisions made solely by automated means where those decisions have a significant effect on you.

To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.

Updating your information

If the personal information we hold about you is incorrect or needs updating, please contact us and we will correct it promptly.

Privacy queries and complaints

If you have a question or concern about how we handle your personal data, please contact us in the first instance:

Email: [email protected]
Post: 1st Move International Limited, Worthy Road, Avonmouth, Bristol, BS11 0YB

We will acknowledge your query promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, or if you believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

Data controller

The data controller for this website is:

1st Move International Ltd
Registered in England & Wales No. 03468184
Head Office: Worthy Road, Avonmouth, Bristol, BS11 0YB
Email: [email protected]

Legal disclosures

We may disclose personal information if required to do so by law, in connection with legal proceedings, or to protect our legal rights.

Cookies

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