Privacy Policy/Personal Data

What information we collect

We collect personal information when you contact us, request a quotation, or use our services.

This may include:

  • Contact details such as name, address, email, and telephone number
  • Details relating to your move or shipment
  • Information you provide through quotation or booking forms
  • Technical information about your visit, such as IP address, browser type, pages viewed, and approximate location

How we use your information

We use your personal information only where necessary to:

  • Provide the services you request
  • Communicate with you about your enquiry or move
  • Send quotations, invoices, and service updates
  • Process payments
  • Respond to enquiries or complaints
  • Keep our website secure and prevent fraud
  • Meet legal and regulatory requirements

We may also use aggregated, anonymous data to understand how our website is used and to improve our services.

We do not sell or share your personal data with third parties for marketing purposes.

We do not send unsolicited marketing emails.

Sharing your information

We only share information where necessary to deliver your move or comply with the law.

This may include:

  • Employees and authorised service providers
  • Shipping lines and transport partners
  • Overseas agents and customs authorities
  • Insurance providers
  • Payment processors
  • IT and hosting providers

International transfers

As an international removals company, we may need to transfer personal information outside the UK to facilitate shipping, customs clearance, and delivery in your destination country. Appropriate safeguards are used to protect your data.

Without this information, shipments may be delayed or unable to proceed.

Legal disclosures

We may disclose personal information if required to do so by law, in connection with legal proceedings, or to protect our legal rights.

Security

We take appropriate technical and organisational measures to protect your personal information, including secure systems and restricted access.

Updating your information

If the personal information we hold about you is incorrect or needs updating, please contact us and we will correct it.

Data controller

The data controller for this website is:

1st Move International Ltd
Registered in England & Wales No. 03468184

For more information about your data protection rights, visit: https://ico.org.uk